Key Outcomes
• Design a simple chatbot conversation flow
• Configure intents and responses easily
• Test a working chatbot prototype
• Integrate into a real world channel
• Avoid robotic or confusing bot behaviour
What will you learn?
This module sets the foundation by explaining what chatbots are, where they fit in modern communication, and how people actually use them. You’ll learn the difference between simple rule?based bots and AI?assisted ones, and decide what kind of bot you want to build.
- What a chatbot is and where it’s used (websites, WhatsApp, apps)
- Differences between rule?based logic and AI?assisted responses
- Common use?cases: FAQs, appointment booking, lead capture, support
- Basic terminology: intent, utterance, response, fallback
- How users behave in chat and what that means for design
By the end of this module, you’ll have a clear purpose for your chatbot and a simple brief to guide the rest of the day.
In this module, you’ll move from idea to structure by designing the actual conversation your chatbot will have. You’ll map out key paths, questions, and answers so that your bot feels natural, not robotic.
- Mapping user journeys and typical questions
- Writing simple intents and example phrases
- Structuring multi?step flows (conversations with multiple turns)
- Handling “I don’t know” or unexpected questions gracefully
- Practical exercise: sketch a 3–5 step flow for your chosen use?case
Now that you’ve designed the conversation, you’re ready to move into the technical build phase.
The final module brings everything together: you’ll configure your chatbot in a beginner?friendly platform, load your flows and responses, and test it with real inputs. You’ll also learn how to refine it based on feedback and edge cases.
- Choosing a simple platform or builder (no?code tool)
- Setting up intents, responses, and basic rules
- Connecting your bot to a test channel (web widget or demo interface)
- Testing edge cases and common user mistakes
- Simple checklist: what to improve before going live
Completing this module will leave you with a working AI?assisted chatbot prototype that you can continue to refine and deploy for your own projects or clients.